Shipping & Delivery

Calculating Shipping Cost

Shipping cost is not included in each item’s price. We have Fair & Transparent shipping rates.

International shipping and handling rates are based on the size or the value of your order whichever is higher. 

Shipments

Also, be aware that all shipments to any Hotels / Colleges / Schools / Hostels are placed at the customer’s risk. If the school’s warden does not accept your package or it is refused for any reason, tasselsbanaras.com (Tassels Banaras) will under no circumstances issue a refund or credit to the customer’s account, nor shall tasselsbanaras.com (tasselsbanaras) attempt re-shipment of the same order. 

Courier Company will try 2 times to deliver the parcel for international shipment after that customer will have to pick up the parcel from your relative courier office in your area and the charges will be bared by customer. Further attempts by courier companies for delivery costs will also be barred by customers as rescheduling charges 

Transit Risk

tasselsbanaras.com (Tasselsbanaras) is shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, customers will not suffer any loss. In-transit risk is all ours, but tasselsbanaras.com (Tassels banaras) will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at the customer’s address by the postal / courier agency.

If a shipment is lost in transit, we wait for 15 working days and after confirmation from a customer, then after we will reprocess/reship the order, but it will depend upon the product availability

Tracking Your Order

As soon as the product is dispatched, we will send you an email regarding the shipment of your order, when the product is handed over to the Courier.

An email will contain the tracking number and Courier Company’s website detail along with the date of expected delivery. 

Address change requests

Once an order is registered, you can request for address change within 24 hours of placing the order. You may send your shipping address alteration request to info@tasselsbanaras.com and the needful will be done.

Incorrect or incomplete address

Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees & not tasselsbanaras.com (Tassels banaras). Please make sure your shipping address is correct.

All products are firstly polythene packed & taped carefully. Then delivered to the courier service person.

For each product, we have mentioned the time to ship along with the product description. These are indicative & approximate values only and products can be shipped earlier or later also on a case-to-case basis depending on the availability of the product and other factors.

It is advisable to email us with the product codes to get a more accurate time to ship estimates.

In some cases, if the customer has selected products from different shipping day’s categories, the overall dispatch date will be applicable as per higher shipping days of their selected products.

What if any delays

If for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail and for the same, no compensation will be given.

However, any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases, we may offer to give you a Credit Note for the unfulfilled part of the order.

Due to natural calamities like Snowfall, Flood, Earthquake, Covid, Tsunami, etc… In such circumstances, we would not be able to deliver products on time.

VAT & Customs Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by the respective country’s government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility.

The courier company may also charge some additional service charges over.